Resolve setup, account, and usage issues
Start with the fastest self-serve path, then use a contact channel when you need account-specific help.
Contact channels
Email support
Use for account, billing, or private integration questions.
GitHub Issues
Use for public bugs, docs gaps, or SDK/CLI feedback.
Discord community
Ask setup questions and compare integration patterns with other builders.
Documentation
Start with the five-minute REST path, CLI guide, MCP guide, and cookbook.
Troubleshooting
API key does not work
Create a fresh key from Dashboard / API Keys, send it as Authorization: Bearer, and confirm your CLI, SDK, or MCP config uses the API endpoint shown in the docs.
Sign-in or verification issue
Use the same email/identity provider you registered with. For email verification, check spam and request a fresh code.
Agent setup fails
Confirm Node.js is available, then follow the platform-specific install route for CLI, MCP Server, plugin, or skill.
Credits or billing question
Use Usage and Credits Ledger to confirm whether an execution was charged after settlement.
FAQ
Where do I get an API key?
Open Dashboard / API Keys after signing in. Store keys outside source control and rotate them when they may have been exposed.
Which setup path should I choose?
Use CLI for terminal-capable agents, MCP Server for IDE clients, and OpenClaw Plugin when you want runtime tools without prompt-context overhead.
How do I check whether a failed call was charged?
Do not infer charge status from the execute error alone. Query Usage or Credits Ledger by execution_id after settlement.
Is there a separate changelog?
No. What's New is the canonical release notes surface for product and developer-facing changes.